Managed Services

What areĀ “Managed Services”?

As a definition, Managed Services allows a business to offload IT operations to a service provider, known as a Managed Services Provider. The managed service provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.

The Support Star approach to Managed Services

We here at Support Star believe that your IT should help you and your staff function at peak performance with as little downtime as possible. The traditional break-fix approach to IT is longer sufficient in the modern business world, and therefore we make it our responsibility to ensure that your servers and desktops operate exactly the way you would prefer. Engineers monitor your systems daily to ensure that your IT is ready for the business day.

What does this include?

The Support Star managed services solution includes Windows Servers, Microsoft Application Servers like Exchange and SQL, Windows and Apple desktops, Internet connectivity, including ADSL lines and firewalls. Support Star also maintains an ITIL compliant service desk with dedicated staff, to ensure that every incident is logged and actioned and closed. This provides you with a detailed monthly report of your IT systems.

Award Winning Remote Support

At some point a user will need assistance. Support Star technicians have access to award winning remote control software which allows our guys to help your guys to get back to work as soon as possible. This awesome support is only a click on our site, and we can make your computer problems disappear.

But this sounds expensive…

Nope, actually not. Support Star Managed Services start from a “flat-rate” fee of R250 per month, depending on your needs. We have a very granular service catalogue which enables you, the client, to select exactly what your business needs. This makes our pricing very structured around your business requirements, so you don’t pay for anything that we don’t manage.

What is BIG IT?

Our supportĀ stars are all highly trained and come with years of corporate network experience, which we apply to your environment. This is how you gain access to BIG IT for a fraction of the normal cost.